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Lays

Lays

www.lays.com
What is your customer experience with Lays?

Lays Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Overall Customer Rating and Sentiment

Lays has a 2.1 star rating from 161 reviews with about 50% would likely recommend, and overall consumer sentiment is mostly dissatisfied due to service and quality issues.

Positive Feedback

Many customers say the product itself is good, calling it a great potato chip and the only brand they buy, and some praise specific flavors and advertising.

Negative Feedback / Risk Areas

  • Repeated Lays customer complaints about empty or underfilled packets and stale or poor-quality chips.
  • Frequent delivery problems and distributor non‑supply affecting retailers and requests for delivery of goods.
  • Poor customer service and issues with exchange, refunds, and cancellation policies.
  • Poor retail support like missing racks, displays, and salesperson visits.

Key Takeaways for Future Customers

  • Check recent Lays reviews for quality notes before buying and inspect packaging dates and batch details.
  • Expect medium price level but consider retailer and distributor reliability in your area.
  • Document issues promptly; many complaints cite slow or no response from customer service and refund channels.
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Media from reviews

Complain about today lays packet which I receive through Blinkit app
Lays - Complaining about qualiy of potato used in making chipsI have been charged extra money for the stands for displaying lays products. I want to...Lays - ComplaintLays distributor is not taking expired return productsLays distributor is not taking expired return products - Image 2I got a smart phone form lays but untill didn't receiv.
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Show reviews that mention
chips issue phone number packet products customer joy complaint sale
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Kajal V Uyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain about today lays packet which I receive through Blinkit app

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Complain about today lays packet which I receive through Blinkit app

Call was hung for a long time. And my issue was not solved.

There is no batch number or date of packing on the product. And the quantity is just 1-5 gm inside the red Lays packet.

How can the company fool the customer by just giving them an empty pouch in the name of 20? This is the first time I have faced this type of fraud.

View full review
Loss:
$60
Pros:
  • Taste is good
Cons:
  • Check the packet before buying ether it empty or packed

Preferred solution: Full refund

Panagiota R Tik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Attica

Άδειο προϊόν

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Αγόρασα από το μίνι μάρκετ της περιοχής μου μια σακούλα πατατάκια και όταν το άνοιξα, αντικρίζω πως είναι άδεια. Απαράδεκτη συμπεριφορά, λυπάμαι.

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Ayodhya J

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Verified Reviewer
| map-marker Pune, Maharashtra

Complaining about qualiy of potato used in making chips

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Lays - Complaining about qualiy of potato used in making chips

the chips clearly have some dark parts... like they are made from potatoes that have that black fungus-like thing growing...

so it's really bad... please use fresh potatoes without fungus because it is not good for the stomach.

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Preferred solution: use good quality goods....speacilly potatos without mould

Jamani Dec

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Verified Reviewer

I wanted to thank you for a decent commercial with the kid and the potato I've been eating wise products because I'm in New Yorker so I guess I'm a wise guy but your commercial really made a differenc

I wanted to thank you because that new commercial you put out was really good with the kid with the potato I've always been a wise guy laughing my *** off I mean even though I'm New York I meant wise potato chips but I saw the the commercial and your chips are pretty robust but the commercial made a big difference it felt real American I wanted to thank you for that and I usually don't do this

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Munir A Lij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been charged extra money for the stands for displaying lays products. I want to confirm it.

I have been charged extra money for the stands for displaying lays products. I want to...

I have been charged extra money for the stands for displaying Lay's products. I want to confirm it, please.

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Loss:
$17

Preferred solution: Full refund

Elisha C Fkd

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Verified Reviewer

Complaint

Lays - Complaint

Ive found a hair in my barbecue lays crisp that cost me £2.50 not happy they cost so much was enjoying them until I found this hair then this made me sick then has put me off them I would like this looking into with the factory because I dont want no one else to be made to feel like this so unsatisfied with this product hope this matter is resolved and no one else is upset like this thankyou

View full review
Loss:
$3
Pros:
  • Delicious flavour
Cons:
  • Hair found in my crisp

Preferred solution: Full refund

User's recommendation: Won’t be buying again

Jennifer B Pny

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Verified Reviewer

Stale chips but date is July 2025

I bought a bag of BBQ Lays chips from Safeway in Del Rey Oaks in CA today. The date says July of 2025.

But the chips taste stale. Not sure if it's just a bad bag or if a big batch of them are not good.

Thought someone should know. Thank you for your time.

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Pros:
  • Great taste normally
Cons:
  • Getting a bag of chips that are stale

Preferred solution: Price reduction

User's recommendation: Make sure the date on the chip bag is further out

Zeeshan S Fzw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got a smart phone form lays but untill didn't receiv.

I got a smart phone form lays but untill didn't receiv.

I won a smartphone from Lays in reference to 0331444****. Ansa Zeeshan.

It's been 3 weeks.

Please check and reply to us. Thanks.

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Preferred solution: Deliver product or service ordered

Griff Din

Distributer topi miss behaviours

My name is Muhammad rasheed ceo of family mart topi

Distributer of layss in topi he is very miss behaviour wit customer to day distributer call to my manager of family mart and talk to him I will collect the Stan of chipss to give another persons reason I will purchase the stock in anathor place with discount topi distributer don't give me any discount weaklyy my sale iss 100 ctn

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Amaris Uoe

Lays company 9/10

Really good brand but Im sorry because talkis and Doritos are better. But best flavor is salt and vinegar. I recommend that flavor trust trust.

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User's recommendation: Buy lays more often!

guna g Djy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lays packet it's become stale

Today morning, I bought 2 packets of Lays (yellow color) and they turned out to be stale. I asked the shopkeeper and he said it wasn't his manufacturing issue.

I'm going to raise this with Lays via email. I'm requesting a complimentary replacement.

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Loss:
$5

Preferred solution: Apology

Anonymous

Request

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Local distributor jai beverage not provide the rak in shop.

What was the issue regarding rak not available in your company pls provide me the rak of lays in my address

HARI Om General store Near state samachar office

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User's recommendation: Update timely for new product of your company

Ashonti Ghk

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Verified Reviewer

Regarding sales executive

Sale executive not visit in my restaurant and also distributor sale all item in high rait so please call

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Robson C Sie

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Verified Reviewer

My bag of air has chips in it

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I feel mad because when I opened my bag of air, it had chips that took up 10 percent of the bag. I'm here to report what I saw in my bag.

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Pros:
  • Air
Cons:
  • Chips

Preferred solution: Price reduction

MuhammadFahad R

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Verified Reviewer
| map-marker Khanewal, Punjab

I own a bakery in district vehari supplier contact

Supplier not respond I am ready to buy ur product in bulk but they also dnt gave me stand .plz provide me authentic dealer number in Tehsil Mailsi Distt Vehari.my bakery name is Mian Sweet and Backers.

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Shan S Fiq

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Verified Reviewer

Complan

Sir joy drew ke traf sa mobile nikla tha jo abi tk ni Mila 6 days ho gy ha Kia issu ha call center sa call b ie the

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